The price you see is the price you pay · no hidden feesFor clinicsHelpTHEN
For clinics

Using the clinic console

Everything a clinic does on HealthJai is in the clinic console. Its menu runs Day to day, What you sell, Your clinic, and Money and records — and so does this guide.

Getting started

  1. Create an account on the site, then go to List your clinic on HealthJai
    Give the clinic’s name, kind, province, address, phone and a contact name. Adding the licence number speeds up the check.
  2. Our team checks the details and licence — up to 3 working days
    The status shows on the same page. If it is declined you see why, and can apply again.
  3. Once approved, press Open the clinic console
    Your account owns the clinic. Customers do not see it until our team has checked it once more; until then the menu’s foot reads Awaiting verification.
  4. On Overview, work through the Getting started list
📌 A clinic account cannot buy
An account on a clinic’s team opens only the clinic console. To buy as a customer, use another email.

Clinic and branches

  1. Settings — phone, LINE ID and the about text (Thai and English)
    The name, kind, area and licence number are kept by the HealthJai team — contact us to change them.
  2. Branches — name, address, a photo of the entrance and each day’s Opening hours
    Set the Slot length (minutes), People per slot and how many hours ahead a booking must be. These decide the times customers can pick.
  3. Drop the pin on the map and press Save this spot
    A branch with no location does not show up when a customer searches near them.
  4. Doctors — name, specialty and a photo
    Shown on the clinic’s page. Bookings belong to a branch, not a doctor.

Packages

Services is every package you sell. Three shortcuts make adding them quick.

  1. Start from a template — eight of them, such as an annual check-up, scaling or a flu jab
    The template fills in the name, category, summary, preparation and what is included. You add the prices.
  2. Copy a package you already have and change what differs
    The copy keeps the details and items — not the photos, reviews or bookings.
  3. Import from CSV when you have many
    Download the sample file, fill it in Excel or Google Sheets and save it as CSV UTF-8 → Check the file: you see a preview and any bad rows first → import when ready (up to 300 rows).
  4. Set the list price, the selling price, how it is used and how long the voucher lasts
    The discount is worked out from the two prices. Set Promotion ends and the package shows on the deals page until then.
  5. Open the package and add a photo (landscape 3:2, up to 5 MB) and what it includes
  6. Ready? Press Put on sale in the table — or Pause sales to hold it
    A package from a template, a copy, or a CSV row without on_sale starts off sale.
💡 Changing a price
A new price applies to the next purchase; vouchers already sold keep theirs. Your clinic’s own discount codes are under Promotions.
📌 The four ways a package is used
  • Book a time now — the customer picks a free time and has it at once.
  • Request a slot — the customer asks for a time; you confirm it.
  • Book a date later — they buy now and choose a date afterwards.
  • Use straight away — no appointment; they come in opening hours.

Bookings

The count beside Appointments is the requests waiting for you.

  1. Open Appointments → the Waiting for you list
  2. Can do the time they asked for: pick it in the list (theirs is at the top) → Confirm
  3. Offering another: press Another time → enter the day and time → Confirm this
    A full slot, or a time outside opening hours, is refused.
  4. Really cannot: Cannot take it → Yes, decline it
    This cannot be undone. The customer chooses a new date themselves; their voucher is unaffected.
💡 The calendar
Calendar shows each branch’s free and booked slots for the next 14 days. For a one-off closure press Close this day — a day with bookings on it has to be cleared first.

At the counter

The step that matters most: redeeming is what pays the clinic and lets the customer review.

  1. Ask the customer for their voucher number — it starts SV-
    They can find it in their account.
  2. Vouchers → type the number → Redeem
  3. When it says SV-… is marked as used. you are done
    Their appointment closes by itself.
📌 Before you press it
  • It cannot be undone — check the number first.
  • It works from the appointment day. If they come early, confirm the appointment for a time today first, then redeem.
  • For a package that needs a booking but has none, you are warned first; if they really are here, confirm once more to record it.
  • There is no QR scanning yet — type the number.

Reviews

  1. Reviews → read it → write in Reply to this review → Post the reply
    Every review is from a customer whose voucher was used. Reviews go live after the HealthJai team checks them.
📌 A reply cannot be edited
Take a moment before posting — it is shown beside the review on the site.

Money

  1. Payments — what customers paid, and refunds
    Before fees — not what the clinic receives.
  2. Payouts — what the clinic receives
    Counted from redeemed vouchers only, less the agreed fee per use, in weekly (Monday–Sunday) or monthly statements.
  3. Reports — takings by month and your best-selling packages
💡 Fees
No joining or monthly fee. The rate is on fees for clinics.

Your team

Only the owner adds or removes people. Everyone on the team sees the whole console, customers and money included.

  1. Have them create an account on the site first
    With an email they do not buy with — a team account can no longer buy.
  2. Staff → Invite somebody to the team → their email and role → Send the invitation
  3. Tell them to sign in and press Accept and open the console
    No email is sent yet — the invitation waits on their account page. Until they accept, your list shows Invited — not answered.
  4. Removing someone: Remove from the team → confirm
    Their access ends at once. You cannot remove yourself.
💡 Stuck?
Contact the HealthJai team about anything. Your customers’ questions are answered in the customer guide.