The price you see is the price you pay · no hidden feesFor clinicsHelpTHEN
For customers

Using HealthJai as a customer

From finding a package to the day at the clinic, step by step — pick a topic from the list.

Signing in

Browsing needs no account. Booking, saving favourites and seeing your vouchers do.

  1. Press Sign in at the top right (on a phone, the Account tab at the bottom)
    The sign-in window opens over the page you are on.
  2. New here? Choose the Create an account tab
    Enter a display name, your email and a password of at least 8 characters. The account works at once — there is no confirmation email to wait for.
  3. Already have one? Enter your email and password.
    If you see Continue with LINE or Google, those work too.
💡 Forgotten password
Press Forgot your password? in the sign-in window, enter your email, then open the link in the email within an hour, in the same browser. No email? Look in your spam folder.

Finding a package

  1. Type what you are after in the search box — a check-up, dental, a vaccine.
    Matching categories, packages and clinics appear as you type. Or browse by Categories.
  2. Narrow it down with Filters
    By area, price range, rating, on promotion, open today, bookable today and kind of provider. Order by price or rating with Sort by.
  3. Tick Compare on the packages you like, then press Compare selected
    Up to four at a time. The best in each row is labelled Best.
  4. Not sure yet? Press the heart to Save it
    Find it again under Account → Favourites, which also says if the price has dropped since. Clinics can be saved too.

Booking and paying

Press buy on a package page, then:

  1. Choose the branch, day and time
    This step depends on the kind of package — see the box below.
  2. Choose Who the visit is for
    Yourself or somebody else — choose Someone else and give their name and mobile number. They are remembered for next time (up to 10 people).
  3. Press Go to payment → add a discount code or points if you have them → choose how to pay → Pay
    An order left unpaid is cancelled after 48 hours.
  4. You will see Package purchased 🎉 and your voucher number (it starts SV-)
    Every voucher and appointment is under Account.
📌 Packages book in four ways (see the label on the package)
  • Book a time now — pick a free day and time; it is confirmed when you pay.
  • Request a slot — pick the day and time you want; the clinic confirms after you pay.
  • Book a date later — buy now and choose a date any time before the voucher expires.
  • Use straight away — no appointment; go to the clinic in its opening hours.

Dates, rescheduling, cancelling

A voucher and an appointment are separate: moving or cancelling the appointment keeps the voucher.

  1. Choosing a date later: Account → Vouchers → open the voucher → Choose a date
    Any day before the voucher expires. A voucher holds one live appointment at a time.
  2. Rescheduling: My appointments → open it → Reschedule → pick the new time → Move to this time
    The old appointment is cancelled only once the new one is booked, so you are never left with none.
  3. Cancelling: open it → Cancel the appointment → confirm
    Free before the appointment time. Press Choose a new date whenever suits you.

At the clinic

  1. Go at your appointment time — or in opening hours, for a package that needs none.
    Most check-ups and blood tests need 8–10 hours without food. Read the notes on the package page before you go.
  2. At the counter, give the name on the booking and the SV- voucher number.
    The number is under Account → Vouchers.
  3. The clinic marks it as used, and that is what it then says.
📌 Used from the appointment day
The clinic cannot mark a voucher used before its appointment day. To go earlier, reschedule to that day first.

Refunds

  1. Account → Vouchers → open the voucher → Ask for a refund
  2. Choose a reason → Refund ฿…
    The full amount, with no fee. Any coupon and points you used come back, and a live appointment is cancelled for you.
📌 The rule
Within 7 days of paying, for a voucher not yet used. Outside that, contact support. The details are in the cancellation and refund policy.

Reviews

  1. After your visit, go to Account → My reviews
    Only a voucher the clinic has marked used can be reviewed — so every review on the site is from somebody who went.
  2. Give 1–5 stars and write at least 10 characters → Post the review
    Our team checks it before it goes up. If the clinic replies, you will see the reply there too.

Coupons and points

  1. You earn 1 point for every ฿10 you pay
    At payment, 10 points take ฿1 off — tick the points box on the payment page.
  2. See them under Account → Coupons & points
    Press Copy beside a coupon code and paste it into the discount-code box at payment.
💡 Still stuck?
Try the help centre or contact us.